TECHNOLOGY

Latest Saudi civil aviation survey shows increase in customer satisfaction

King Abdulaziz International Airport in Jeddah continued to record a rise in the satisfaction rate for the second month in a row to reach 62 percent in November. (Shutterstock)

Saudi Arabia’s General Authority of Civil Aviation has found that passengers are becoming increasingly satisfied with services at several airports throughout the kingdom.

In its latest consumer survey, 496,000 passengers evaluated the quality of services at King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammed Bin Abdulaziz International Airport in Madinah.

It showed that the percentage of passengers’ satisfaction in November rose to 74 percent compared to last October, which reached 73 percent.

King Abdulaziz International Airport in Jeddah continued to record a rise in the satisfaction rate for the second month in a row to reach 62 percent in November.

While the airports in Riyadh, Dammam and Madinah recorded during November the same satisfaction levels recorded in October. The Riyadh airport recorded a 76 percent satisfaction level, same as the Dammam airport, and the airport in Madinah recorded a 78 percent level.

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Last Update: Sunday, 9 December 2018 KSA 14:22 - GMT 11:22
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