At least 120 women are getting ready to perform guide duties for Hajj pilgrims this year, in addition to other duties adopted by the women’s division of the National Tawafa Establishment for Pilgrims of Arab Countries (ARBHAJ), which was awarded the “ISO” certificate twice in the past.
Supervisor of the women’s division, Lina Khashim, told Al Arabiya English that there were nine main duties that the “Motawefs” or “guides” work on.
“They will work the whole year on communication to update the qualifications, education, information, and phone and accounts numbers. They would also receive the loan and subsidies requests, deliver cheques. Also the customer service employees respond to customer inquiries, transfer them to the concerned authority, register them electronically and report the problem,” she said.
“Work has been done to coordinate a training program to acquire the tourism and guidance license. A large number of Motawefs were nominated to obtain a tourist guide license. The students of Umm al-Qura University, Laureate University and the college of Technology were also trained to identify the reviews from all the institutions in order to match the housing for the Hajj season,” Khashim added.
“The work is going on according to four main committees. The Motawef will work in the field service offices in a way that differs than the previous years; through the duties assigned to them by other committees; either Surveys, call center, hospitals or the field follow up with Performance Indicators.”