Al-Qaeda sets up ‘complaints department’ in Syrian city of Raqqa

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Al-Qaeda has set up a complaints department after taking control of parts of the civilian administration in the north-eastern Syrian city of Raqqa, reported The Telegraph on Monday.

The group’s Arabian Peninsula offshoot posted a public notice in the city this week stating that it was open to receiving public complaints.

“Anyone who might have a complaint against any element of the Islamic state, whether the Emir or an ordinary soldier, can come and submit their complaint in any headquarters building of the Islamic state,” the notice stated. “The complaint should be in writing, provide details and give evidence.”

Al-Qaeda then goes on to promise that those who commit transgressions will face justice.

“We promise that we will ensure accountability for anyone committing violations, and they will be sent to the Sharia court of Iraq and al-Sham.”

Al-Sham is a reference to Syria, according to The Telegraph.

The notice was signed by the “Emir” of Raqqa, a title regularly claimed by al-Qaeda sub-leaders.

In taking Raqqa two months ago al-Qaeda achieved a major coup in the war, it was the first provincial capital to fall outright to opposition forces, according to Reuters.

Examples of al-Qaeda reprimanding their sub-leaders have surfaced.

A recent letter to Mokhtar Belmokhtar, the one-eyed guerrilla leader from North Africa, found by the Associated Press in a house in Timbuktu, was revealed to contain stinging criticisms of him by the Shura Council of Al-Qaeda in the Maghreb.

He was accused of failing to submit his expenses, answer his phone regularly, or carry out attacks as instructed.

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