Emirates passengers fuming after ‘thousands’ of bags delayed
Airline says luggage held up in Dubai due to technical glitch has now been forwarded to intended destinations
Emirates airline passengers turned to Twitter to vent their anger after ‘thousands’ of bags went missing due to a technical glitch at Dubai International Airport late last week.
The airline says that the luggage left behind in Dubai has been forwarded on to its final destination, after a fault prompted dozens of disgruntled travelers to turn to social media to complain.
“Emirates can confirm that all luggage left behind at Dubai International Airport, due to last week’s technical issue, was forwarded on to its final destination. There are no remaining bags left in Dubai,” an airline spokesman told Al Arabiya News.
A Dubai Airports spokesman confirmed that a technical problem at Emirates’ dedicated Concourse A area in Terminal 3 of the airport meant that some flights left without the correct baggage.
Emirates could not immediately confirm how many flights were affected or the number of bags delayed.
But one passenger said via Twitter that he was told by airline representatives that 17,000 items of baggage were delayed.
“17,000 bags didn’t get on Emirates flights yesterday, mine was one of them, no clothes no nothing, thanks Dubai Airport!” wrote the Dubai-based passenger, who was travelling to Los Angeles, on Saturday. “Day 5, no bags @emirates thanks again,” the user wrote in a later tweet.
Dozens of others turned to Twitter to complain about the delay.
One using the name @whittyafrica wrote: “Emirates had better have some comprehensive compensation packages leaving my luggage-less parents stranded in Lusaka.”
A passenger using the twitter handle @nickmilicich wrote: “@emirates Lost my luggage, no answer from Dnata [the travel firm that is part of Emirates Group]... and I'm stuck in a hotel with nothing. Award winning airline? No way!”