London’s Heathrow Airport apologized for unacceptable service in recent weeks, with long queues, delays for those with reduced mobility and baggage issues, as it struggled to cope with 40 years of passenger growth in four months.
The airport, which handled nearly six million passengers in June, said rebuilding capacity quickly was “very challenging.”
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Heathrow CEO John Holland-Kaye said: “We will review the schedule changes that airlines have submitted in response to the government’s requirement to minimize disruption for passengers this summer and will ask them to take further action if necessary.”
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