From Dubai to Kansas, how are ‘cities of the future’ getting smarter?

Q&A with Anil Menon, the Deputy Chief Globalization Officer at Cisco

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From Dubai to Kansas to Bangalore, cities are getting smarter. Here is an interview with Anil Menon, the Deputy Chief Globalization Officer at Cisco.

The world has never seen such an intense period of urbanization: is it sustainable on a global level?


Until we find and settle another habitable planet, we must find a way to make urbanization sustainable. The shifts are real and people are moving into cities to find work and take advantage of services. So, the challenge exists to support city leaders and municipal agencies in finding more efficient ways to deliver the kinds of services citizens need and at the same time be able to manage resources effectively. Additionally, country leaders are recognizing that digitization can support citizens on an even broader scale beyond cities. They are looking for ways to extend reliable power and connectivity to enable adequate healthcare, education, water and waste management and other such building blocks for sustainability into rural areas. We need to nurture and prepare the next generation to inherit a world in which data is the new gold – and make citizens of every country able to become productive and contribute to their full extent of their potential.

What are your top 5 innovations for making cities smarter?
1. Establish a city-wide platform to support data sharing across industries and sectors.
2. Deliver wifi to support communication, use of data and citizen engagement.
3. Work with city leadership to drive the digitization of municipal services.
4. Provide a portfolio of smart solutions including parking, lighting, traffic, safety and security in a way that corresponds with the city’s priorities.
5. Encourage local partners to work together on a digital platform, including entrepreneurially developed apps tailored to each city. Tap a global stream of data to inform decisions that make each city vibrant and competitive.

Can you name one city in the emerging and developed worlds that has excelled in terms of smart city innovation?
Each city brings a unique combination of qualities and requires a tailored approach to getting smart, so it’s difficult to pick just one. In Europe, Barcelona and Hamburg are distinguishing themselves with ground-breaking approaches to becoming more efficient while simultaneously preserving the distinctive characteristics of each city. In the US, Kansas City is bringing together a consortium of powerful partners to work on a whole new arsenal of solutions to the city’s challenges. In Asia and the Middle East, Dubai, Bangalore and Adelaide are making dramatic shifts in how they operate and deliver services to their citizens. It’s a very hard request to pick only one…But perhaps because the US has been a bit slow in adopting smart city approaches compared to other parts of the world, then Kansas City, our newest “lighthouse city", would be that city.

What innovation will have the greatest influence on cities in the coming decade?
It is difficult to identify a single innovation—such as self-driving vehicles or personal health dashboards. Rather it is likely that the impact of many innovations taken together—both global and local—delivered via an intelligent network will move us to a new plane of understanding about ourselves, our communities, our cities and the world. Implementing and maintaining a fully integrated intelligent network citywide and tapping the know-how of both global and local domain experts will offer a new marketplace for services and transform the way our cities are managed. It will also continue to stretch our definition of “community”, based on new sets of criteria, and allow us to understand and experience people, places and information that we may never have been able to engage with otherwise.

If you could make one thing happen in the next twelve months, what would it be?
Provide a way for more cities around the world to experience the benefits of sharing information more effectively between agencies and with citizens.

Anil Menon is participating at the Summit on the Global Agenda 2015

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