The future of state-run services in the UAE is set to be discussed in a three-day Government Summit, with speeches from delegates including British billionaire Richard Branson.
Dubai Crown Prince, Shaikh Hamdan Bin Mohammad Bin Rashid al-Maktoum, presented the emirate’s roadmap for enabling the UAE to become one the world’s leading nations by 2021. His address on Monday was titled "Dubai Government: Towards 2021."
The event will host high-profile UAE and international delegates and speakers include royalty, senior government officials and corporate bosses. Around 60 speakers will give talks at the summit, addressing around 3,500 attendees.
Up for discussion is how UAE government services can adopt technology and managerial success stories from the public and private sectors. Even football clubs will be discussed as a possible business model that government services can learn from, including experience on customer satisfaction and service delivery.
In a video presentation, Shaikh Hamdan showcased how technological advancements aim to improve the lives of residents by 2021. The initiative aims to create a single-window system that will allow people seamless access to all government services.
The second annual Summit opened on Monday morning with a keynote speech by Klaus Schwab, Founder and Executive Chairman of the World Economic Forum.
In his opening speech, Schwab said that the optimal use of big data, inclusion of private sector in governance and smart cities will be key to the future of government services, according to the UAE-based Gulf News.
Education and healthcare challenges in the Gulf state will also top the agenda, including how private industry partnerships can cut costs, as well as using technolgy to enhance services.
Round-the-clock government services and apps for smart devices are expected to be highlighted as well.
An app has been created for the event which includes real-time information on to the Summit and an Augmented Reality feature, the “first of its kind in the region,” according to event organizers.
As part of its focus on smart technology, the event will conclude with the Best M-Government Service Award. More than 30 applications from Arab and other countries had qualified for the final stage.
Vice-President and Prime Minister of the UAE and Ruler of Dubai, Sheikh Mohammad Bin Rashed al-Maktoum, had announced the award in conjunction with the May 2013 launch of the Smart Government Initiative.
On Sunday, a pre-summit OECD meeting, jointly organized with the UAE government, was held as part of the annual meeting of the Working Group on Open and Innovative Government.
Primarily, the meeting looked at easy data access and how that can affect smart government.
Over the past decade the UAE has re-invented itself as a trade and tourism hotspot in the Gulf.