At least two dozen people on social media recently shared pictures of seemingly full flights, saying they were American Air flights and that the airline was not capping the number of passengers on each flight, and that social distancing, a precaution against the spread of coronavirus, was not being practiced aboard their aircraft.
This has been sent to our leadership team at the airport for further review and handling internally.— americanair (@AmericanAir) May 25, 2020
The email I received from @AmericanAir on 5/11 vs. the photo of my parents flight TODAY from PHX—>ATX. How exactly are you creating more space to keep people safe? Are airlines exempt from #CDC guidelines? This is insane. pic.twitter.com/U9DpYYIApH— sarah n. hollingsworth (@sarahnholli) May 22, 2020
Many of the flights in question appear to be domestic flights within the US.
Sorry for any confusion, Sierra. We're blocking 50% of the middle seats on board to create more space. Look here: https://t.co/rHigivYMhL— americanair (@AmericanAir) May 25, 2020
We've made many strides to ensure everyone is safe while flying with us. Check out this link for more info: https://t.co/rHigivYMhL— americanair (@AmericanAir) May 25, 2020
Literally the same thing happened to us on BOTH of our connecting flights. Customer Service told us that there was nothing they would do to grantee our safety on the flight. @AmericanAir puts profits over protection— Jennifer Stone (@MsJenniferStone) May 25, 2020
Another user named Brianne Mattila shared a screenshot of what is allegedly a message from American Airlines saying that her flight from PDX (Portland) on May 27 was “filling up”.
Please DM your record locator and we'll take a quick look.— americanair (@AmericanAir) May 25, 2020
The airline says on its official website that face covering is required while flying aboard its planes, “except for very young children or anyone with a condition that prevents them from wearing one.”