Power restored at Dubai Mall after outage left hundreds of shoppers in the dark

Social media users posted pictures showing hundreds of people walking in the mall in near darkness. (via @Daruable on Twitter)

Electricity at Dubai Mall has been restored after power outage left thousands of shoppers in the dark for at least an 90 minutes on Monday night.

According to reports the electricity went out at 7.20pm in Dubai Mall with Dubai Media Office saying authorities were working to restore power in a few minutes.

Utility provider Dubai Electricity and Water Authority (DEWA) released a statement shortly after power was restored, saying on their Twitter account: "There has been a power outage in Dubai Mall this evening, which was caused by the transfer of high-voltage cable from Dubai Mall’s substation, based on a request from Emaar Properties.”

“DEWA and Emaar had previously agreed to transfer the cables. During the transfer, the outage occurred, because one line went out of service. Currently, DEWA's technicians are working to restore power to normal service. The supply of electricity and water in the rest of the area was not affected,” DEWA added.

South African expat Nikki Holder told Al Arabiya English that people inside the mall were calm during the outage.

“Everyone was really calm and cooperative. People just went outside or left. Security didn't have much information but it all was very calm and civilized,” Holder, 27, told Al Arabiya English.

“The lights came back on in sections and with each sections there was cheering and clapping,” she added.

Several people on social media said mall security were barring people from entering the mall during the power outage.

Last Update: Wednesday, 20 May 2020 KSA 09:50 - GMT 06:50