Facebook to pay $52 mln to moderators who developed PTSD, mental health issues on job

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Facebook has agreed to pay $52 million in settlement fees to current and former moderators who developed mental health issues while working for the social media platform, according to media reports.

The preliminary settlement, which was filed in California’s San Mateo Superior Court on Friday, will cover 11,250 moderator.

Also read: How does coronavirus affect the mental health of medical staff?

Several Facebook moderators filed complaints against the company in recent years for failing to provide a safe workplace, which lead them to develop mental health issues after regularly viewing photos and videos of rape, murder, and suicide.

Each moderator will receive a minimum of $1,000, and those who are diagnosed with post-traumatic stress disorder (PTSD) or related conditions will be eligible for additional compensation, media sources said.

All those who are diagnosed with a mental health condition will be eligible for an extra $1,500, while those who are diagnosed with multiple illnesses could receive up to $6,000.

Facebook also said in a statement that it would be making changes to its content moderation tools to limit the effect of harmful images and videos.

This includes muting audio by default and changing videos to black and white.

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Licensed health professionals will also be available to hold weekly one-on-one sessions with moderators who regularly view violent and explicit content, and anyone who experiences a mental health crisis will have access to a counselor within 24 hours.

Facebook will also require all applicants to take an emotional resiliency screening test during the hiring process.