A member of staff in Nice Airport, France, punched an EasyJet passenger who was holding a baby during an altercation on July 29. Footage acquired by The Sun shows the passenger and the staff member having an argument. The staff member gestures near the man, who pushes him away. The staff member then strikes the man.
The passenger who uploaded the photograph wrote the following letter to the EasyJet CEO about the incident, and has cleared the photo on the condition that the letter be quoted in full:
“Dear Ms McCall, I and a full planeload waited over 14 hours on Saturday at Nice for a delayed EasyJet flight to Luton - including a number of babies and small children. The lies, lack of information, disinterest of EasyJet’s skeleton staff coupled with the inefficiency of EasyJet in what should have been regarded as a customer service crisis and potential PR disaster has to be seen to be believed. The company’s results have been excellent but it is now crystal clear why - no money is allocated to back up plans when planes break down; one of our party have travelled on EasyJet three times this year - 6 hour delay on June 24 from Nice and 1.5 hour delay from Inverness on July 21. How much more inept can you be before your shareholders as well as your customers get seriously angry? Information was contradictory all day as the departure time got put back and back - so as not to get people angry at the outset and/ or because there was no Plan B. Meanwhile, other flights to Luton continued as per normal rather than other clients made to share the delay by putting our lot on the next flight and delaying them. But - oh no, that would just increase both the number of disgruntled customers and the compensation for being over 3 hours late that you have to pay. Company and Directors big salaries first, customers second, children and babies third. Because even families with babies and small children were not offered alternative flights. And then after 13.5 hours delay an official took a swipe at the father of one of these small children who was understandably remonstrating with him for the appalling treatment received; we have Iphone photos of both the swipe and crying children stuck in the boarding tunnel - but I don’t suppose for a moment that these would be of any interest to you even tho’ the father of the child was removed by the police who told him that he would not be travelling that night! In short, the whole saga was a disgrace; the problem is a management one and, yes, that is YOUR responsibility . It makes Ryan Air’s customer service look fit for Royalty. I request that you - not some lackey - write personally to every person on this flight with a full explanation etc. I should hardly need to tell you that customers should be treated with respect not disdain. It’s nothing short of a shambles and a disgrace to British aviation. Yours, Arabella Arkwright"
(Picture credit: Twitter/ArabellaArkwri1)