Zain Kuwait chooses Ericsson to improve customer experience

Zain Kuwait awarded this week its entire Business Support Systems (BSS) transformation project to Swedish communication technology and service provider Ericsson.

“We are pleased to further strengthen our partnership with Zain Kuwait. Through our BSS transformation project, we aim to help Zain Kuwait consolidate its systems, optimize services, accelerate processes, and decrease costs,” Rafiah Ibrahim, president Ericsson region Middle East and East Africa, said.

“Simply put, our mission is to empower organizations to ensure superior results and achieve new heights of success,” she added.

Meanwhile, Omar Al Omar, Zain Kuwait’s CEO, described Ericsson as a “leader in BSS transformation processes and its best-of-suite BSS solutions deliver efficient, innovative, and user-oriented business systems.”

He added: “We are confident in Ericsson’s ability to help Zain Kuwait streamline operations, reduce costs, and provide the best possible overall customer experience – in real time.”

The deal was signed at the 2015 Mobile World Congress event in Barcelona.